At Natalie Borton Designs, we believe that building a thoughtful, values-led business also means honoring rest, creativity, and time with family. Each year, our small team takes a seasonal pause to recharge and return inspired for the year ahead.

We will be out of office beginning Tuesday, December 23rd and will return on Wednesday, January 14th. During this time, all operations of Natalie Borton Designs will be paused. In preparation for our time away, we’ve included a few important updates below so you can plan accordingly. As a small business, we’re deeply grateful for your patience and understanding. All customer service inquiries received prior to December 23rd will be answered as quickly as possible, in the order they are received.

SHIPPING

You can always check the status of your order in your"My Account" page. Orders placed from Friday, December 12th through Sunday, December 21st will be shipped with complementary USPS Priority Mail to ensure quick delivery - this is the only domestic shipping option during this time. Orders are fulfilled Monday-Friday in the order in which they are received.For the best chances of orders being delivered before Christmas, we recommend placing your orders by Monday, December 15th.Orders placed after Sunday, December 21st will resume fulfillment beginning Wednesday, January 14th.

RETURNS

Return requests made after Monday, December 15th will not be reviewed or approved until we return to office. This is in order to minimize the number of returns in transit that may not arrive before our time away. Any active returns or exchanges in transit that arrive after Monday, December 22nd will not be processed until we return to office. Please rest assured that we will accommodate returns past our typical return window of 30 days if delays are due to our time away. We understand that it can be frustrating to wait for refunds and exchanges, we promise that we'll do our best to process these as quickly as possible when we return.

Our typical return process:
Our returns are easy — just navigate to your"My Account" pageand select the item you'd like to return. A request will be sent to us, then we will approve it (once returned to office) and email you a return label that you can use to send back your item. A $9 fee will be deducted to cover the cost of shipping & handling.

EXCHANGES

We are happy to offerfree & easy exchanges— please let us know the item you'd like to instead and we will assist you with your exchange request as soon as we are back! Exchange requests will also be paused beginning Tuesday, December 16th.

WHEN WILL YOU BE RESTOCKING _________?

You can request to receive an email as soon as a product is back in stock using our "Notify Me" feature on each product page!

STORE HOURS & IN STORE PICKUPS

Our final 2025 store hours at our Solana Beach Location are this week, Thursday-Saturday 10AM-2PM. These hours are the final opportunity to pick up any in store pickup orders. New in store pickup orders will not be available beginning Monday, December 15th. Please select shipping instead and see above for important shipping updates.As always, thank you for your support of our small business. We are so grateful for you!

With gratitude,
Team NBD