

Route Package Protection
- Description
- Shipping
- Returns
Visit route.com/sustainability to learn more.
We offer complimentary domestic shipping on all orders. International shipping is also now available to Canada, UK and Australia.
Once you place your order, you will receive a tracking number with your order and can follow it every step of the way. You may also purchase added package insurance to reduce risk of lost packages (highly recommended)
We ship your order within 48 hours from our Solana Beach, California studio and offer express shipping upgrades at checkout if you need your item to arrive quicker.
We offer complimentary exchanges and in-store returns within 30 days. When returning by mail, please note that a $9 shipping and handling fee will be deducted from all mailed returns.
Please note: Items marked FINAL SALE are not eligible for return or exchange.
To qualify for a refund, items must be unused, in original condition, and returned with all original packaging. (No need to reuse the shipping mailer — feel free to use any packaging you have on hand.)
To initiate a return, simply visit your My Account page.
Looking to make an exchange? Reach out to us directly — we’re happy to help.
Good service
Love the hat! Love the quality and design.
This one was a gift. Whenever i wear mine i get compliments.
I’m not pinning around, the attention to detail and depth of the packaging of the hair pins was breathtaking flattering. I’m just so happy to be part of community, Natalie.
We're thrilled to hear that you were impressed with the attention to detail and depth of our packaging for the hair pins. We're also happy to have you as part of our community, thanks for your support!
I absolutely love this belt! It quickly became a key piece for coordinating my outfits. Really beautiful design and craftsmanship.
Really love my silver hoops! Gorgeous and very light, I wear them almost every day ❤️
Route Package Protection
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